Shipping is free.

Orders are delivered within an estimated 15 to 20 business days.

Each order is carefully prepared after confirmation to ensure it arrives in perfect condition.

The order can be sent as a gift to another person by indicating this during the purchase process.

We ship all over Europe.

You may request an exchange or return within 14 days of your order's delivery.

Returns can be easily initiated through our online portal. Once your request is submitted, our team will review it within 24 to 48 hours and email you the instructions to follow.

Important: personalized or custom-made items cannot be exchanged or returned.

For more information and to initiate a request, please refer to our Exchange and Returns Policy.

All our jewelry has a 3-year warranty against manufacturing defects.

This does not include accidents, pulling, or misuse of any kind.

Log in to your customer area, go to the "orders" section, and select the item you wish to return.

Prepare the package using the original packaging or any other box, print the DHL label, and attach it to the outside of the package. A carrier will collect the package within 24-48 hours.

Once we receive the order, we will process the refund using the original payment method within a maximum of 14 days.

If you do not like an item of jewelry and wish to exchange it for another, you will need to return the item and place a new order for the jewelry you prefer.

If an item of jewelry is not your size, it can be modified under quotation or under warranty if it is the first adjustment.

All personalized or made-to-order items are final sale and cannot be exchanged or returned.

Once the order has been completed, it cannot be canceled. You may return it once you have received it.

If you ordered from your account, you can see the status from "orders."

• Credit card
• Debit card
• Paypal
• Apple Pay
• Google Pay
• Sequra
• Klarna

This is a payment of monthly installments without interest (0% APR). For financing, you will need your ID, mobile number, and a card to make the purchase.

Sequra offers you the possibility to:

• Split the payment into 3, 6, 12, or 18 months at no additional cost.
• Pay only the first installment when placing the order.
• Advance total or partial payment whenever you wish.

Pay in 3 interest-free installments (0% APR). For financing, you will need your ID, mobile number, and a card to make the purchase.

Scalapay gives you the possibility to:

• Automatically split the payment into 3 installments.
• Installments will be automatically charged to the payment method used.
• In some cases, the first installment may be higher than the remaining ones.

Upon completing your purchase, we will send you an email informing you that, in order to process the order, you must send a color copy of both sides of your ID card due to the anti-money laundering law.

If you are a Spanish national, please remember that the only valid document for this purpose is the ID card; passports are not accepted.

Yes. We offer a full custom jewelry service.